Order in Appeal 31 of 2015
Summary:
Consumer complaining about non-implementation of the CGRF’s orders -- DISCOM responding immediately and ensuring implementation -- Respondent AE urging that he cannot be made solely responsible for the delay in resolving the billing dispute of the consumer -- Found reasonable -- Ordered that the compensation payable shall be from the account of the DISCOM in view of the fact that the responsibility cannot be fixed solely on the respondent AE