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The APERC (Andhra Pradesh Electricity Regulatory Commission) brought the institution of Vidyut Ombudsman into existence in the year 2004. Ever since, the Commission had been entrusting the work of the Vidyut Ombudsman to one of its own Officers in addition to their original duties. In November, 2013 the Commission appointed a full-time Officer as Vidyut Ombudsman with an independent establishment.

Vidyut Ombudsman is an authority providing an effective, alternate, time-bound and cost-less mechanism for resolving the problems of the Electricity Consumers. Any person affected by deficiency in electricity related service can approach the Vidyut Ombudsman for redressal of grievances only when such person's grievance is not redressed in the CGRF (Consumer Grievance Redressal Forum) of the respective DISCOM.

The available remedies for a consumer are: to start with the Complaint Handling Procedure in every DISCOM (Distribution Company). If the consumer is not satisfied with the result of the Complaint Handling Procedure, he can then approach the CGRF (Consumer Grievance Redressal Forum) of the respective DISCOM for redressal. If the consumer is not happy with the decision of the CGRF, he can make a representation to the Vidyut Ombudsman. Vidyut Ombudsman is thus another authority established under Section 42 (6) of the Electricity Act, 2003 for redressal of grievances of the consumer.

The DISCOMs have to comply with the orders of Vidyut Ombudsman.

The present Vidyut Ombudsman is Vinnakota Venkata Prasad. He is a retired super time scale District Judge. He retired as Registrar (Vigilance), Hon’ble High Court of Judicature at Hyderabad for the State of Telangana and the State of Andhra Pradesh.


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